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Introduction to the Activity Feeds Solution
With Activity Feeds in the marketplace for several weeks now, we’re learning more about what customers need in terms of documentation supporting the feature. We’ve seen lots of interest in information...
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Getting started guide for business users
We know that new users of Dynamics CRM often have a lot to contend with when they start trying to get their work done on a daily basis in the software. We think those first few days could be a bit...
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Help get your Case Solved Faster using Diagnostics
Microsoft Support is using Diagnostics to help automate data collection and data analysis when troubleshooting support incidents. Diagnostics allow our support teams to capture certain pieces of data...
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Resources for customer service
Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers. We’ve created an...
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Resource Center article: Go live with Microsoft Dynamics CRM Online
We have recently published the article Go live with Microsoft Dynamics CRM Online that aims at improving your experience with Microsoft Dynamics CRM Online. This article describes some common settings...
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What’s new with Dialogs in Microsoft Dynamics CRM 2011 UR5
Introduction Dialogs are the synchronous/interactive processes in Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online that collect and process information by using step-by-step scripts to...
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Personalizing Reports for Microsoft Dynamics CRM Online
Microsoft Dynamics CRM 2011 has excellent reporting capabilities. Customizers have the option to create SSRS reports using SQL or CRM’s querying language, FetchXML, in on premise deployments....
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"Thank You" to my Customers, Partners and Friends by Brad Wilson
What a journey it's been over the past six years! ... from the ground-breaking CRM 3.0 release, to full multi-tenancy with CRM 4.0, and the amazing user experience of CRM 2011... with the launch of...
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eXtremeCRM 2012 Berlin
The Dynamics CRM team will again be participating at the eXtremeCRM conference held this year in Berlin from February 5th – 8th. Sessions are being presented by the CRM R&D and Product Management...
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Tips and Tricks in Microsoft Dynamics CRM 2011 Dialogs-Part I
How to create Page-less Dialogs? In Microsoft Dynamics CRM 2011, we introduced the concept of UI Scripts (otherwise known as Dialogs) which are essentially workflows with the provision to accept inputs...
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CRM 2011 Chart Enhancements
With the advent of R7/Update Rollup 5 from CRM 2011. The ability to modify charts within the CRM 2011 interface has grown. However, if you want to take the user chart experience even further, there...
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“The Big Bet”
Business applications, as I see them, are a critical component of business success. Throughout my 20+ years in the industry I've worked with countless customers of all sizes around the globe that...
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Activity Feeds Solution & Development Environment
This article focuses on the engineering behind the Activity Feeds solution and explains how to use it safely in your Development environment where you plan to build and export your solutions. If you...
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Fast, Efficient Growth for Project Management Solution - Case Studies
itara When presented with the opportunity to feature CRM-Project, the fourth module for project management in Microsoft Dynamics CRM, in the Microsoft Dynamics Marketplace, itara acted immediately. The...
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Web Sales with the Microsoft Dynamics Marketplace- Case Studies
PowerObjects PowerObjects is a Microsoft partner with deep expertise in Microsoft Dynamics CRM. Although the company focuses on providing consulting and implementation services, its add-on solutions...
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Microsoft Dynamics CRM SiteMap Editor Walkthrough
It has always been a very tedious process to update the SiteMap. The conventional way is to have the sitemap exported as part of a solution, extracting the customizations.xml from the solution zip,...
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CRM Anywhere
Over the last few months I have spent a lot of time meeting with customers, partners and industry leaders around the world on the current trends effecting businesses. The discussions have been...
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Update Rollup 21 for Microsoft Dynamics CRM 4.0
The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 21 on Thursday, February 9, 2012. The links below will take you to the necessary information...
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Announcing Convergence 2012 Research Sessions Schedule
The Microsoft Dynamics CRM Engineering Team is looking forward to working with you at Convergence 2012, sharing with you some of our ideas and aspirations for future versions of Microsoft Dynamics CRM,...
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Automatically purging records from Microsoft Dynamics CRM
I was recently asked about purging records from Microsoft Dynamics CRM. The company that asked the question wanted to use CRM to store sensitive information, but they wanted the records to be purged...
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