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Finding your way around Microsoft Dynamics CRM topics on TechNet and MSDN or...
Some topics that are published on TechNet and MSDN are versioned. This means that with a couple of clicks you can easily switch between similar topics that apply to a different version of Microsoft...
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Updated Scalable Security Modeling white paper is now available
We’re pleased to announce the publication of an updated version of the Scalable Security Modelling white paper incorporating updates related to Dynamics CRM 2015.In particular this version includes...
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Announcing UX Design Guidelines for Microsoft Dynamics CRM White Paper
We are pleased to announce the release of a new white paper “UX Design Guidelines for Microsoft Dynamics CRM”! Link: https://www.microsoft.com/en-us/download/details.aspx?id=48268Microsoft Dynamics CRM...
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Microsoft Social Engagement 2015 Update 1.2 is ready!
We are pleased to announce the release of Microsoft Social Engagement Update 1.2 for October 2015 which will be ready soon. You will receive an email notification on when the service will be...
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PowerShell module for performing data operations and manipulating user and...
Did you ever wish to perform all these operations in Microsoft Dynamics CRM using PowerShell:Create, retrieve, update, and delete records in CRMManage CRM security by adding/managing users, teams, and...
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Data Loader Service: Preview Feature for Microsoft Dynamics CRM Online (Part...
Customers are facing challenges with data migration scenario, where each customer/partner has to write custom code or use 3rd party tools to import large volume of data. To help alleviate this pain...
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Data Loader Service: How to Use (Part 2 of 2)
This blog post is the second in a two-part post about the Data Loader Service. The first post can be found here. This post details a quick walk-through of how to use the service and various...
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New Knowledge Management in Microsoft Dynamics CRM 2016 release
In Today’s world, the success of an organization is directly linked to the quality of customer service it provides. The only way to do customer-centricity right is to offer customers the right...
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Embedded Knowledge Article Search Widget in CRM
As Bob Stutz mentioned in his blog post, Microsoft Dynamics CRM 2016 introduces a new knowledge management solution. With this solution, you can embed the Knowledge Article Search on any entity in the...
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New Server-Side Sync Setup Guide
We are pleased to announce the release of a new setup guide: Server side synchronization for CRM Online with Exchange Server.This setup guide will take you step by step and guide you how to prepare...
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Exciting new features in Microsoft Social Engagement 2016 Update 1
Brace yourself – Microsoft Social Engagement 2016 Update 1 is just around the corner. We’re excited to share the news on the features and improvements we’re about to launch.Publish tweets and posts to...
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Dynamics CRM 2016 Knowledge Article Translations
Microsoft Dynamics CRM 2016's new knowledge management offering allows you to easily create, publish and manage knowledge articles for your organization. Often you might want to publish the same...
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Using Queues with Knowledge Management in Microsoft Dynamics CRM 2016 release
Microsoft Dynamics CRM 2016 brings a new Knowledge Management solution to help organizations in offering great customer service. It comes with rich content authoring and workflow capabilities to manage...
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CRM for phones express support going away
Microsoft Dynamics CRM currently has two phone apps available in the market:Microsoft Dynamics CRM for phonesMicrosoft Dynamics CRM for phones expressGoing forward, newer versions of CRM won’t support...
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Building xRM solutions: a three-part video series
We’re pleased to announce a three-part video series for building xRM solutions. In this series, you’ll get an end-to-end walk through of the key extensibility capabilities (xRM) of Microsoft Dynamics...
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Debugging custom JavaScript code in CRM using browser developer tools
You can use JavaScript in Microsoft Dynamics CRM to perform actions in form scripts, command bar (ribbon) commands, and web resources. More information: Use JavaScript with Microsoft Dynamics CRMEach...
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New documentation resources for Dynamics Marketing 2016 Update
SMS marketing is here!The big news for this release is the introduction of mobile (SMS) marketing, which enables you to deliver instant text messages directly to marketing contacts on the move,...
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Knowledge article lifecycle: An introduction
The introduction of the Knowledge Article entity in Microsoft Dynamics CRM 2016 comes with many new and exciting features designed to bring strong knowledge management capabilities into Dynamics CRM. I...
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Exciting new features in Microsoft Social Engagement 2016 Update 1.1
We’re excited to share the news for the features included in the upcoming release. Microsoft Social Engagement now includes a detailed view of an author’s Twitter profile. Posts you publish from within...
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Auto publish and expire knowledge articles
We’re really excited about the new Knowledge Management capabilities we shipped as part of Microsoft Dynamics CRM 2016. One of the common scenarios for Knowledge Managers is to schedule knowledge...
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